2010 – Present… Crown Casino, Australia

Dealer, Customer Service, Dispute Resolution

Dealing assigned games and providing customer service in accordance with established policies and procedures. Responsible for providing a high level of customer service and promoting a positive attitude to create a fun and entertaining experience for guests and employees.

• Ensuring that safety, quality, client courtesy and efficiency standards are maintained and service expectations are exceeded
• Recognized for paying personal attention to customers to ensure high level of satisfaction and generate repeat clientele
• Ability to work without supervision using sound judgment and decision-making skills
• Commended for exemplary interpersonal and communication skills